Shipping
All orders are processed within 1 business day. Orders placed on weekends or holidays will be processed the next business day.
We offer fast, reliable shipping across the U.S. Our shipping options include:
Standard Shipping
We offer free standard U.S. shipping on all orders.
Orders shipped with the Standard shipping method typically arrive within 3–5 business days after shipment.
Expedited Shipping
We offer expedited shipping for $25 that you have the option to select at checkout. Orders shipped with the Expedited shipping method typically arrive within 2 business days.
Frequently Asked Questions
Has My Order Shipped Yet?
Once your order has shipped, we’ll send you a confirmation email with your tracking information so you can follow its progress.
How Can I Track My Order?
Once your order leaves our warehouse, you’ll receive an email with tracking details from the relevant delivery carrier. Please note that tracking information can sometimes take up to 24 hours to become active.
If you have any issues tracking your order, please visit reach out to us at support@beamroom.com and we’ll be happy to help.
Can I Change My Delivery Address?
Once an order has been placed, we’re unfortunately unable to change the delivery address.
If your order has already shipped, you may be able to contact the delivery carrier directly to request a redirect using your tracking number. Please note that any changes are subject to the carrier’s policies and aren’t guaranteed.
What Happens If My Order Arrives Damaged or Defective?
Please reach out to us at support@beamroom.com as soon as possible and let us know what happened.
Once we’ve reviewed the issue, we’ll arrange an appropriate replacement or refund in accordance with our Warranty Policy and applicable consumer laws.
I Haven’t Received My Order. What Should I Do?
If you’ve received a shipping confirmation but your order hasn’t arrived, please first check the tracking information provided and contact the delivery carrier if needed.
If you haven’t received a shipping confirmation, please reach out to support@beamroom.com with your order number and we’ll look into it for you. It may simply be that the confirmation email was sent to an incorrect email address or ended up in your spam or junk folder.
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Returns
Eligible items may be returned within 30 calendar days:
To qualify for a return, the item must be unworn, unused, unaltered, and in its original condition, without scratches, marks, damage, or other signs of use. Please include the original case, packaging, tags, accessories, and proof of purchase.
All Sale merchandise is Final Sale and cannot be returned or exchanged. Gift cards and personalized, engraved, or custom-made items are also non-returnable, except where required by law or if the item is defective. Original shipping charges are non-refundable.
Returns must be made through the original purchase channel:
Online purchases must be returned through Shopify and cannot be returned at a Beamroom retail location.
In-store purchases must be returned to the same Beamroom retail location where they were purchased.
Online Returns
Log into your account from beamroom.com and submit a return request for your order. If your return is approved, Beamroom will provide a prepaid return label. You must print the label and attach it to the package, include your original packing slip in the box and ship the item back to Beamroom.
Online return shipping is free if you use the prepaid label we provide. Beamroom does not reimburse shipping arranged independently by the customer.
For every eligible online return, Beamroom will refund the returned item, and applicable sales tax. Original shipping charges are non-refundable.
In-Store Returns
Bring the item and proof of purchase to the same Beamroom retail location where it was purchased. In-store purchases cannot be returned by mail or through Shopify.
Refunds
After a return is received, inspected, and approved, Beamroom will issue the refund within five business days. Your bank or payment provider may take additional time to post the credit.
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Card purchases are refunded to the original card or account.
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Cash purchases receive Beamroom store credit only, not cash.
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Gift-card purchases are refunded to a Beamroom gift card or store credit.
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Gift returns with a valid gift receipt receive Beamroom store credit.
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Split-tender purchases are refunded to the original payment methods in the applicable amounts.
Exchanges
We currently only offer exchanges for in-store purchases. Online orders are only eligible for returns.
Eligible items may be exchanged within the same 30-day return window and must meet the same condition requirements. Exchanges must be handled at the same Beamroom retail location the order was purchased.
The returned item is valued at the amount actually paid after discounts and promotions. The replacement item is valued at its current selling price.
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If the replacement costs more, you pay the difference.
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If the replacement costs less, the difference is issued as Beamroom store credit.
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If the price is the same, no adjustment is made.
Damaged, Defective, or Incorrect Items
If an online order arrives damaged, appears defective, or contains the wrong item, contact Beamroom promptly through the online order or Contact Us page. Beamroom will provide return instructions and cover any required standard return shipping.
If the item is returned within the 30-day return window and is otherwise eligible, the normal refund rules above apply. Warranty claims are handled under the warranty terms below.
Two-Year Limited Warranty
Beamroom provides a two-year limited warranty on sunglasses and eyewear purchased directly from Beamroom. The warranty covers defects in materials and workmanship under normal use. For in-store purchases, the warranty begins on the purchase date. For online purchases, it begins on the delivery date.
Accessories and all other products are not covered by this Beamroom warranty.
The warranty covers manufacturing or material defects, including frame, hinge, nose-pad, screw, or lens failures caused by defective materials or workmanship.
The warranty does not cover scratched lenses, normal wear and tear, accidental damage, loss, theft, misuse, improper cleaning or storage, exposure to heat, moisture, chemicals, or other environmental conditions, or damage caused by repairs, alterations, or modifications not authorized by Beamroom.
A valid proof of purchase is required. Warranty claims must be made through the original purchase channel: online claims through Shopify and in-store claims at the same Beamroom retail location where the item was purchased. Beamroom is the customer’s point of contact for all warranty claims, regardless of brand.
If Beamroom approves a warranty claim, the only warranty remedy provided by Beamroom is Beamroom store credit equal to the amount originally paid for the covered item. Beamroom does not provide a cash refund, card refund, repair, or replacement as a warranty remedy.
This limited warranty applies only to the original purchaser and is not transferable. It gives you specific legal rights, and you may also have other rights that vary by state. Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited.
Contact
For additional assistance, please reach out to us at support@beamroom.com.
